RoomCare
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Request a demo
Support

How can we help?

Answers to the most common questions about the RoomCare app. If you don’t find yours, write to support@roomcare.app and we’ll reply within two business days.

Getting started

Accounts and invitations

  • Who creates the account? The owner of your hotel or rental business creates the organization in the app or on app.roomcare.app, adds the properties and rooms, and invites the team.
  • I was invited. Open the invitation email, choose your password, then sign in to the app with the same email address.
  • Which role do I have? Reporters record room issues, maintainers see and update the work assigned to them, managers and owners also manage rooms and members on the web dashboard.
  • Languages. The app follows your phone’s language: English, Italian, German, French or Spanish.
Signing in

Password and two-step verification

  • Forgot your password? Tap Forgot password? on the sign-in screen and follow the link we email you. The link is valid for 60 minutes.
  • Didn’t get the email? Check your spam folder, then ask your organization’s owner to confirm the address on your account.
  • Two-step verification. If it’s on, enter the 6-digit code from your authenticator app after your password. Lost your phone? Use one of your recovery codes, or ask your owner for help.
Using the app

Recording, photos and uploads

  • Microphone or camera not working? Open your phone’s Settings → RoomCare and allow Microphone and Camera. On Android: Settings → Apps → RoomCare → Permissions.
  • No signal in the room? Submit the report anyway. RoomCare keeps it on your phone and uploads it as soon as you’re back online. Keep the app installed until the upload is done.
  • The issue list looks wrong. The AI works from what you say: name the problem and where it is (“the tap in the bathroom is dripping”). You can always send another report for the same room.
  • Notifications. Maintainers get a notification when a report is assigned to them. If they don’t arrive, allow notifications for RoomCare in your phone’s settings.
Your data

Privacy and account deletion

Contact

Still need help?

Email support@roomcare.app with your organization’s name, your phone model and a short description of the problem. We reply within two business days.

RoomCare is published by Almaware S.r.l., Via Camozzi 111, 24121 Bergamo, Italy.