Account deletion
Delete your RoomCare account and data.
How to delete an account in the RoomCare app (published by Almaware S.r.l.), what gets deleted, and what is kept and for how long.
Organization owners
Delete your organization’s account in the app
If you created your organization’s RoomCare account, you are its owner and can delete it yourself at any time:
- Open the RoomCare app and sign in with your owner account.
- Tap the menu (☰) in the top-right corner, then Settings.
- Under Account, tap Delete account.
- Type your organization’s exact name to confirm, then tap Delete organization.
This cannot be undone. Deleting the account erases the whole organization for every member: all reports with their voice recordings, transcripts and photos, all issues and maintenance comments, all rooms and properties, every member account, all sessions and pending invitations.
Other members
Delete your account if you were invited
If someone invited you to their organization (for example as a reporter or maintainer), your account belongs to that organization:
- Ask your organization’s owner or manager to remove you under Members on app.roomcare.app. Your account and sessions are deleted immediately.
- Reports you created stay with your organization, because they belong to its maintenance records. Your organization decides what happens to them.
- If you can’t reach your organization, email privacy@roomcare.app from the address you use to sign in, with the subject “Account deletion request” and your organization’s name. We will handle the request within 30 days.
Retention
What we keep, and for how long
- Deleted data is removed from the live service immediately.
- Daily backups are kept for 90 days, so deleted data is permanently gone from backups within 90 days.
- We keep no other copy of the deleted data. Billing records of a paid subscription, if any, are kept as long as tax law requires (10 years in Italy).
More about how we handle data: Privacy Policy. Questions: privacy@roomcare.app.